Zach leads guest communication and marketing at LuxaHost, bringing extensive experience in short-term rentals and a strong background as a former Airbnb Support Supervisor. With a deep understanding of the guest journey, he ensures that every interaction—from initial inquiry to post-stay follow-up—is handled with clarity, professionalism, and care.

In his role, Zach oversees all guest communication to ensure consistency, responsiveness, and a high standard of service across every property. He works closely with guest support, housekeeping, and operations teams to create seamless communication flows that prevent issues before they arise and resolve concerns efficiently when they do. His calm, solution-oriented approach helps guests feel supported and confident throughout their stay.

On the marketing side, Zach plays a key role in shaping how each property is presented and positioned. He ensures listings, messaging, and brand communication accurately reflect the quality of the homes and the LuxaHost standard. By aligning guest expectations with the on-site experience, he helps drive positive reviews, repeat bookings, and long-term trust in the brand.

Zach also partners closely with property owners to understand their goals and expectations. He helps implement communication and marketing strategies that protect their investment, enhance property performance, and strengthen overall reputation. His attention to detail, organizational skills, and commitment to excellence make him a trusted leader within the LuxaHost team and a reliable point of contact for both owners and guests.